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Customer Service Specialist/Order Processor

Curtze Food Service, a 6th generation family owned company 140 years in business, is seeking highly motivated, experienced individual to work in Customer Service Specialist/Order Processor in our Curtze Bedford, PA location. The position works day shift Monday - Friday 5:30am to 3:00pm. Starting pay is between $11.50 - $13.00/hour based upon experience. This is a permanent full-time position.
Comprehensive Health Insurance available, company paid eye coverage, company paid dental insurance, company paid life insurance, flex spending medical & dependent accounts available, 401k with company match and employee discount on product purchases.
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Job Summary: The primary function of this position is to foster and maintain a good relationship with customers as a representative of Curtze Food Service. The Customer Service Specialist/Order Processor role is responsible for providing a variety of services, solutions and support to existing customers, as well as district sales representatives. We are looking for a highly motivated, fast learner who can utilize product and industry training knowledge to meet Curtze?s high standard of quality customer care.
Responsibilities of this position include:
  • Providing a pleasant and professional interaction with customers by phone, email and fax
  • Receiving and processing small and large orders for products, literature, and promotions
  • Entering data on a computer for customer orders, shipments, payment applications, and order tracking
  • Following-up to ensure customer service expectations are met
  • Building relationships with customer base
  • Managing a database for customer invoices, accounts receivable, and promotional activity
  • Resolving customer issues
  • Utilizing in-depth product knowledge to answer more specialized calls
The qualified individual is:
Detail-oriented, able to multi-task, and adapt to changing priorities. Must be able to handle high-volume work load with pressure. You must be a dependable, honest, hard-working person who enjoys teamwork.
The required background and skills for this position are:
  • Customer service experience preferred
  • Excellent verbal and written communication skills
  • Excellent phone manner
  • Accurate, fast typing skills
  • Data entry experience desired
  • 1 year of call center or phone-answering experience desired
  • HS Diploma or GED is required
Curtze Food Service values a diverse work force and drug free work environment

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