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Front Desk Agent

Location
Bedford Springs Resort
Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.
Job Description
The Front Desk Agent is responsible for providing friendly, efficient registration, guest settlement and information to all guests, fellow associates and property visitors.
Responsibilities
Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
Promoting and selling special hotel programs; must be knowledgeable of ongoing discounts, packages and promotions as well as any rules, restrictions and/or routing
Interacting with resort staff in a professional manner; assisting other departments when needed and able
Knowledge of all emergency procedures and resort policies
Maintaining a house bank, including a daily count and safekeeping at all times
Communicating all pertinent information to the Front Office management team and other associates
Following set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations and charges
Solicitation of guest feedback and empathetic and appropriate response/resolution to guest issues and complaints
HOTEL SPECIFIC FUNCTIONS:
Cross-training in PBX and Concierge; assist with Bellstand coverage and possible delivery/storage of luggage
Knowledge of related departments, especially Housekeeping
MARGINAL FUNCTIONS:
Respond to any reasonable task as assigned by supervisor or manager
Assist in other departments as needed
Attend monthly departmental meetings
Ability to stand for extended periods of time
TOOLS/EQUIPMENT:
Computer/copier and printer; fax machine
Phone system
Radio
Givex gift card machine
Pens and paper
Calculator
Occasionally bell carts and LodgeNet movie system
Qualifications
High School graduate or equivalent; Two years of college education preferred
Two years experience in a service industry, preferably in the hospitality industry
Excellent oral and communication skills
Computer proficiency
Pleasant telephone and in-person demeanor


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