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Analyst Field Services

Celebrating its 80th year as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2018. Learn more at www.kennametal.com.
Field Service Engineer (IT)
Bedford, PA
Summary
Kennametal has an outstanding new opportunity for an experienced IT Field Service Engineer. This position will provide hardware and software end user support, configure new PCs as required, provide end-user training as needed; and lead and/or participate in strategic projects in support of Global IT initiatives. The Field Service Engineer is expected to prioritize and address workload as appropriate and ensure alignment with current strategic IT plans and objectives. Performance goals will range from expedient problem evaluation, diagnosis and resolution, to long-term project objectives measured with milestones. Minimal day-to-day supervision is required. Areas of responsibility are reviewed regularly. Kennametal offers a highly competitive compensation package, full benefits, 401(k) and excellent opportunities for career advancement.
Experience and Skills
Candidates must have hands-on experience in a manufacturing/industrial environment as an IT Field Services Engineer, be proficient in Windows operating systems (10, 7 and XP), and possess demonstrated knowledge related to telephony, networking, A/V systems, TCP/IP Protocol, and PLCs. The Field Services Engineer must be able to effectively communicate and work with all levels of corporate organizational structure, as well as technical support personnel. Must be performance driven, self-motivated, focused on customer service and have the ability to work independently, and in a team setting, with an emphasis on detail, workload prioritization and customer follow-up. Ability to travel occasionally (up to 25%).
Education
A Bachelor's degree in Computer or Information Sciences and 2-4 years work experience. In lieu of a Bachelor's degree, 6+ years work experience with workstation hardware, software and operating systems with an emphasis on software analysis, unattended installation, advanced setup, complex troubleshooting and project management is required. Certifications relating to PC operating systems, PC hardware, Project Management and networking are highly desirable.
Equal Opportunity Employer

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