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Recreation Reservation Coordinator

Responsibilities:

  • Be an ambassador for the resort and a liaison for the guest. Know and share information about the resort and its activities.
  • Assist guests with all needs that may arise in relation to their reservations.
  • Provide seamless service through accurate scheduling of guests requests.
  • Maintain Omni standards for cleanliness and general appearance of the workplace.
  • Keep inventory of office supplies
  • Keep clear and precise records of guest s activities.
  • Deliver desirable knowledge, typing and ability to operate P. O. S system.
  • Communicate recreational schedules, business levels and guest availability throughout the property.
  • Ensure property and departmental booking SOPs are communicated to guest and enforced (i. e. Cancellation Policies, Minimum Age Requirements, Parental/Guardian Supervision, Release Forms, ).
  • Establish a familiarity and understanding of various departmental software to ensure accurate guest activity bookings.

Hotel Specific Essential Functions:

  • Work with Director of Engineering and Department Heads to assess functionality and safety of recreational equipment.
  • Work with DoSM, Marketing and Operations Teams to promote recreational options, activities and specific events throughout the property as well as within the community, when available.
  • Evaluate effectiveness of exiting programs and identify areas where new programs are needed.
  • Manage contracts (LOAs) associated with recreation program.
  • Work with F&B Director to understand Open Table as well as seating capacities in the Outlets
  • Work with F&B Director to understand POS system
  • Work with the Director of Rooms to understand the Opera System and the Go Concierge System
  • Work with the Director of Golf to understand the Open Tee/Front Tee system
  • Work with the Director of Spa to understand the Spa Soft system
  • Achieve monthly revenue goals for the position as defined by the Director of Spa and senior property leadership
  • Implement Moments of Service (MOS) on every call
  • Reserve golf tee times, spa appointments, dining reservations, recreational activities etc. in all activity applications
  • Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis
  • Process activity confirmations
  • Answer inbound calls; check voicemail/inbox and answer emails in a timely manner
  • Other duties as may be assigned by management
  • Provide daily, weekly, monthly and yearly reports regarding recreational activities, usage, revenues, costs and opportunities.

Tools and Equipment:

  • Computer, Printer, Copy Machine & Telephone

Working Environment:

  • Interior of Resort


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