Front Desk Agent


  • Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
  • Promoting and selling special hotel programs; must be knowledgeable of ongoing discounts, packages and promotions as well as any rules, restrictions and/or routing
  • Interacting with resort staff in a professional manner; assisting other departments when needed and able
  • Knowledge of all emergency procedures and resort policies
  • Maintaining a house bank, including a daily count and safekeeping at all times
  • Communicating all pertinent information to the Front Office management team and other associates
  • Following set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations and charges
  • Solicitation of guest feedback and empathetic and appropriate response/resolution to guest issues and complaints


  • Cross-training in PBX and Concierge; assist with Bellstand coverage and possible delivery/storage of luggage
  • Knowledge of related departments, especially Housekeeping


  • Respond to any reasonable task as assigned by supervisor or manager
  • Assist in other departments as needed
  • Attend monthly departmental meetings
  • Ability to stand for extended periods of time


  • Computer/copier and printer; fax machine
  • Phone system
  • Radio
  • Givex gift card machine
  • Pens and paper
  • Calculator
  • Occasionally bell carts and LodgeNet movie system


  • High School graduate or equivalent; Two years of college education preferred
  • Two years experience in a service industry, preferably in the hospitality industry
  • Excellent oral and communication skills
  • Computer proficiency
  • Pleasant telephone and in-person demeanor

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.